Frequently Asked Questions
Everything you need to know about shopping with Maison Rogue.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, which typically takes 3-5 business days for delivery. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
You may return unworn items with original tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
Are your products ethically sourced?
Yes, Maison Rogue is committed to sustainability. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay installments for flexible budgeting.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.